Viber Small Business Accounts
Everything you need to know
Would you like to showcase your products or services through Viber, communicate directly with customers and prospects and maintain your own business profile within the app? Now, with Viber’s Small Business Accounts all these are possible for any small and medium business seeking ways to enhance its digital presence.
Table of Contents:
- What is a Viber small business account?
- Features of small business accounts
- How can I promote my Viber small business account?
- What type of Viber Business Account should I choose for my business?
- How can I create a Viber small business account for my business?
- 3 Benefits of Viber small business accounts
1. What is a Viber small business account?
Viber provides small and medium businesses the opportunity to open a business account in the app in order to build their presence and communicate for free and directly with existing and potential customers. Viber users can easily find a business by searching its name in the search bar.
The Viber small business accounts come with many advanced features for promotion and communication such as: profile page for the business, product catalog, 1-to-1 chat with customers, dedicated folder for the chat with each customer.
Creating a Viber small business account is totally free and any small or medium business can open its own account within a few minutes.
2. Features of small business accounts
Public Business Profile
Businesses can create their own public business profile inside the Viber app, which includes all the necessary information such as: business hours, description of the company, address and contact number.
Searchable Business Accounts
Viber small business accounts are searchable, that means that users can search in the main search bar of the app for a specific account and initiate the conversation.
1-to-1 chats with customers
Viber users can send a message to a business through its small business account and the business can answer promptly to any question.
Dedicated Chat Folders
Chats with customers are saved in separate dedicated folder, this way the remain distinct from chats with family and friends
Product Catalog
Businesses can add their products on their profile page. Each product is accompanied by an image, title, description and a web link to the corresponding product page on the official website.
3. How can I promote my Viber small business account?
Share Link
Every small business account has its own invite link which the business can share via Viber, email or even publish it on its official website and social media accounts.
Forward to Viber Contacts
Businesses can forward their small business account to their existing Viber contacts inside the app itself.
4. What type of Viber Business Account should I choose for my business?
Apart from the free small business accounts for small and medium businesses, Viber also offers the official Viber Business Accounts, which are officially verified, have many more features and are provided for a fee.
See a comparison table below to find which solution is right for your business:
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Small Business Account
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Users can initiate the conversation |
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Business Profile Page |
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Blue tick verification mark |
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Businesses can send messages to unlimited number of users |
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Business can initiate a conversation |
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Multiple account owners can manage the account |
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Connection to Bot/ Channel |
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Global searchability |
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5. How can I create a Viber small business account for my business?
- Open the Viber app and tap on “More”
- On the next screen tap on “Create Business Account”
- Now press the “Get Started” Button
- On the next screen add the name of your business and choose whether it is suitable only for adults
- On the next screen add the address of your business
- On the next screen add a logo for your business
- On the last screen review all the details you have entered and click on “Publish Page”. Your small business account has just been created.
6. 3 Benefits of Viber small business accounts
Personalized Customer Service
Businesses that create small business accounts on Viber enable app users to ask questions and receive immediate answers through the convenience of a personalized chat.
More Sales Opportunities
Small business accounts can become an essential tool for small and medium businesses, as they can display and promote their products and services to a huge number of users without any cost or charges.
Rich Content
Businesses can use their small business account to send useful files, exchange images and use GIFs making the communication with customers more interactive.
Summary
Small business accounts on Viber provide businesses many features for enhancing their digital presence and attract new customers through a very popular app.
Prospects and customers can find the business through the search bar of the app and initiate conversation.
Keep in mind that small business accounts have many limitations compared to official Viber Business Accounts, which come with many more advanced features and capabilities.
