VIBER Two-Way Messages

Improve the customer support you provide, by starting conversations with your audience

Two-Way Viber messages enable you to open dialogue with your customers in real time, help them solve their problems, or even complete a purchase.

VIBER TWO-WAY MESSAGES
Viber Two-Way Messages in Action

Two-way Viber Business Messages are an ideal communication channel for modern, flexible and effective customer care. Other equally important use cases are:
Customer Support, Receiving Feedback, Order Management and Post-sales Support.

Customer Support

These days consumers expect immediate responses to their problems or inquiries. Providing customer support instantly on Viber is the way to go!

Receive Feedback

Use two-way messages to collect valuable feedback from your customers. This way you improve the efficiency of your team and at the same time you make your customers feel valued.

Order Management

Customers wish to know where their orders are and the expected delivery time. Through Viber you can send timely all the relevant notifications.

Post – sales Support

Help the customers that have already purchased with detailed and targeted tips or answers on queries or problems they might have.

Appointment Scheduling

You can use two-way messages to confirm or reschedule appointments with your customers with ease.

Connect with your audience on their favorite communication channel

TRY FOR FREE

VIBER TWO-WAY MESSAGES
Viber Session Window

The Viber Session Window is Rakuten Viber's commercial model for 2-Way Business Messaging, enabling businesses to engage in seamless, two-way conversations with their customers.

How is a Session Window activated?

A Session Window opens when a user:

Sends a message to your business.
Replies to a message sent by your business.

Session Duration: 24 hours

VIBER TWO-WAY MESSAGES
What's included?

During the 24-hour Session Window, certain message types can be sent at no additional charge, while others continue to be billed according to Viber's pricing policy.